Built to earn your trust

Uptime

We target 99.9% monthly uptime for the Flare API and dashboard.

Real-time surface checks are available on status.zeridion.com. Incident history is posted below and on the status page.

Security posture

• Encryption at rest — all customer data stored in Azure Database for PostgreSQL Flexible Server, which encrypts data at rest using AES-256 by default.
• Encryption in transit — all traffic between clients, the Flare API, and internal services is encrypted with TLS 1.2+. HTTP connections are redirected to HTTPS.
• Key management — secrets and connection strings are stored in Azure Key Vault and rotated on a scheduled basis. Application credentials are never baked into container images.
• Audit logging — every API request that mutates state (enqueue, cancel, update) is appended to an immutable audit log tied to the tenant project ID. Logs are retained for 90 days.
• Access control — API keys are scoped per project. Dashboard access requires email-verified accounts with bcrypt-hashed credentials. Rate limiting is applied per tenant using a sliding-window algorithm backed by Redis.
• Vulnerability disclosure — found an issue? Email security@zeridion.com. We aim to acknowledge within 24 hours and resolve critical issues within 7 days.

Full details are in the Security policy.

Subprocessors

The following third parties may process customer data on behalf of Zeridion. We will give 30 days' notice before adding a new subprocessor — email privacy@zeridion.com to subscribe to announcements.

Full list maintained in the Subprocessors page.